Not every hotel has a full-service accounting department; some outsource financial services to a third-party to streamline processes and keep overhead to a minimum. Such is the case at Fusion Resort in Treasure Island, Fla. Operated by First Choice Hotel Management (FCHM), the company partnered with Grachan & Company, Certified Public Accountants, to oversee the property’s financials. With the accounting firm located in Lynchburg, Va., and the all-suite vacation destination located on a barrier island in the Gulf of Mexico, FCHM needed a robust cloud solution to capture and digitally share relevant data. Already working with Aptech, the industry standard for hospitality financial management, FCHM migrated to the company’s next generation enterprise accounting solution, PVNG.

Cloud5 Communications, a leading provider of communications solutions for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has been awarded the status of ‘Hospitality Expert’ by Mitel, a global market leader in business communications. Cloud5 is the only company to have achieved Mitel’s highly coveted, “Hospitality Expert” specialization in 2022.

TraknProtect, a pioneer of location-based technology purpose-built for the hotel environment, today announces that they will be exhibiting at the 2022 Hospitality Industry Technology Exposition and Conference (HITEC®) in Orlando. This year the company is also a major sponsor for the HITEC Opening Party presented VENZA and CyberTek: An Evening at SeaWorld Orlando.

ALICE, the leading hospitality operations and management software platform, has today announced a range of advanced feature upgrades for its Housekeeping solution to empower hotel staff with enhanced efficiency in managing daily tasks and guest-related requests. With these new enhancements set to be demonstrated at HITEC Orlando from June 28-30, attendees who schedule a demo at booth #829 can discover how to enable leaner operations capable of sidestepping labor shortage challenges, while meeting growing guest expectations for a cleaner and more responsive hotel environment.

Nomadix® Inc​., a technology leader in hospitality and multi-tenant industries, and Telkonet, a leader of intelligent automation solutions designed to optimize comfort, operational analytics, and energy efficiency for commercial markets, today announced a new integration to create smart in-room experiences for hotels and their guests. Guests can now use their voices to set Telkonet smart thermostats to their preferences, for comfort and accessibility, via Angie in-room voice assistants. The combined solution will be shown at HITEC Orlando, June 27-30, 2022, Nomadix booth #1617.

According to a new research study, entitled “Hospitality in 2025: Automated, Intelligent… and More Personal,” 95% of people plan to travel in the next six months. However, many want to eliminate the ‘touch’ from the high touch industry they once knew. Nearly three-quarters (73%) of travelers want to use their mobile device to manage their hotel experience, including checking in and out, paying, ordering food, and more.

Chicago, IL. — June 3, 2022, Cloud5 Communications, a leading provider of communications solutions and Managed IT Services for more than 5,000 hotels, MDUs, and commercial facilities across the Americas, has today announced a significant expansion of its contact center services for Millennium Hotels and Resorts. Following Cloud5’s successful track record with properties in the United States, Millennium Hotels and Resorts has extended its contact center partnership with Cloud5 to include additional properties within the United Kingdom, Europe, and Singapore, which Cloud5 services on an over-flow and afterhours basis. This expansion of Cloud5’s global footprint, demonstrates the company’s ability to provide international guest and reservation sales support from Cloud5's Canadian contact center operations.

The other night, I watched an episode of “A Million Little Things”, a drama series that follows a group of friends from Boston as they navigate life’s often unexpected curveballs. In the particular episode, one of the characters was shown planting a tag on Maggie, which allowed him to track her location. Perhaps this might have gone unnoticed by others but, considering my career revolves around the issue of personal safety and location data, I couldn’t help but wonder – isn't this an incredibly problematic privacy violation? More importantly, are there real-world examples of this happening?

INTELITY®, provider of hospitality’s broadest guest experience and staff management platform, announced today a new deal with Grupo Boldt in Argentina to implement the INTELITY platform across two of its most popular casino properties. Los Silos Hotel at Casino Santa Fe and Melincue Casino & Resort, both in Santa Fe province, Argentina, will transform the in-room guest experience with INTELITY’s platform including smart-room tablets and GEMS®, INTELITY’s robust staff and guest management tool.

At HSMA 2022 in Munich, his first conference appearance in person since COVID-19 hit, Chief Architect at Shiji Group Michael Heinze talks about his own experience with technology in the Hospitality Industry and shares his view on what leadership means. Read on for highlights of the interview and watch the full video here.