Having worked as a housekeeper in the past, Luka Berger, Founder & CEO of Flexkeeping, is passionate about bringing technology to properties that are still managing housekeeping using pen and paper. With some hotels either canceling, upselling, or charging for housekeeping, Luka also discusses solutions for forecasting staffing needs, plus the difference between implementing green initiatives vs greenwashing in housekeeping.

Shiji, the global hospitality technology innovator, announced today that Ryan King has been appointed Senior Vice President for the Shiji Americas.This reinforces Shiji’s commitment to strengthening its presence across theA merican continents, particularly in light of the successful collaboration with global hotel chains in these regions.

Flexibility is a major priority for travelers today. In a recent Expedia Group traveler survey, more than a third of respondents said they filter for refundable cancellation policies when searching for accommodations on a travel booking website. This means if you don’t offer a refundable rate, you will disappear from a third of traveler searches on Expedia Group sites. Why list on Expedia if that’s the case? By leveraging sites like Expedia, hoteliers ensure they have a good channel mix, allowing them to expand the reach of their offering by tapping into more than 60 million visitors to Expedia every month.

INTELITY®, provider of hospitality’s leading guest experience and staff management platform, announced it will highlight exciting updates to its cloud-based platform, including mobile feature set enhancements, enterprise brand-level and API utilization examples, and the latest on Platform R5, during the annual Hospitality Industry Technology Exposition and Conference, HITEC®, from June 26–29, 2023, at the Metro Toronto Convention Centre.

Highpointe Hotel Corp., a full-service management and development company based in Gulf Breeze, Fla., has reaffirmed its commitment to Aptech through the recent adoption of its PVNG enterprise accounting software and NEW Execuvue Business Intelligence platform. Highpointe was investigating new capabilities to help them cut costs and maintain lean operations in today’s challenging economic environment and ultimately chose to remain partners with Aptech by investing in the company’s innovative and groundbreaking solutions.

The hospitality industry has long been seen as a laggard in adopting modern technology. Whether right or wrong, this perception is widespread and may be poised to grow as we see incredible innovation happening in other verticals, especially with the most recent excitement in the field of Artificial Intelligence.

Infor®, the industry cloud company, today announced a new partnership with TipQwik to offer hoteliers the ability to provide guests more flexible tipping options. Through this advanced integration, Infor Hospitality Management System (HMS) customers can instantly offer guests the ability to securely and efficiently give gratuities to select staff departments. Hotel guests access the gratuity function via the HMS Mobile Guest Experience, providing a quick and convenient way to manage gratuities. Gratuities can be posted and processed via a credit card on file or posted directly to a guest’s hotel account for seamless integration to the Infor HMS property management system.

IDeaS Revenue Solutions, the world’s leading provider of automated revenue management software and services, announced today its corporate sponsorship of the Women in Travel THRIVE. THRIVE is an organization that propels women closer to equality in travel industry careers by providing a community, a network, and tangible resources designed to support women's empowerment.

With the end of Universal Analytics (UA) on the horizon, it’s time for hoteliers to get serious about preparing for the shift to Google Analytics 4 (GA4). Beyond the new platform and interface, GA4 represents a monumental change for the hospitality industry that prioritizes holistic user journeys and omni-channel approaches over cookies and invasive trackers to measure performance across websites and mobile devices. To successfully make the switch, hotels need to set up a transition timeline, decide how and where to safely store existing data, and update the reports and dashboards they want to keep using.

The pandemic raised awareness to the criticality of trip insurance – giving travelers peace of mind to leave home knowing they would not be expensively stranded if the unthinkable were to happen. Travel protection was a must have during the height of COVID-19 and remains important now as traveler confidence returns.